With recent studies conducted on how ineffective and costly
training can be if done poorly, how can you restore confidence in the training
you provide for your company?
Simply put, pre- and post-training measurement is the only
way to prove effectiveness while creating accountability for behavior change
and business impact. But you must do it right.
●
Clarity: Begin with
a clear idea of what the training is designed to accomplish, not just the
training program goals but also the strategic business purpose at the
organizational level
●
Adoption
and Impact: Measure before and after to determine whether there has been
a change of behavior on the job as a result of the training and if it has had
the desired effect
How you put these numbers together can be accomplished
through various methodologies depending upon the training objectives...outcome-based
self assessments, individual performance reviews, cost savings, MBO’s, observation
of new work procedures, fewer complaints, improved employee engagement.
To prove that the training has been effective, make the
business case with numbers that show the training is actually being applied in
the workplace and making a difference.
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