Who Owns Stakeholder Satisfaction – Learning or the Business?

Who is responsible for satisfaction…the stakeholders or the learning provider?

Those of us committed to training measurement (and its power to guide relevant, impactful, results-oriented training) advocate that both the business stakeholders and the learning provider are accountable.

Why?

Because no learning program should be implemented until the participants, their bosses and whoever is designing and delivering the training are fully committed to specific business outcomes in measurable terms.

Prior even to the design of the training, there should be multiple discussions to cover such topics as the business need for the training, the target audience, the type of training that would be most effective, the timing, cost, duration, etc. As well, it is critical to assess whether training will provide the whole answer; many other factors like strategic clarity, management issues, compensation packages, or process/systems problems may contribute to a situation that needs to change to improve performance.

Once it has been mutually determined that a learning solution should be an integral part of the overall plan, the business stakeholders and learning experts need to put clear business, performance and learning success metrics in place. What will change as a result of the learning? How much of an impact will this behavior change have on the business results? Quantify and forecast the impact…then get to work to achieve your mutual goal.

Learn more at: http://www.lsaglobal.com/training-measurement/